FAQ
-
Are all your products handmade?
Yes! Every single bottle is made in the heart of my home, by myself. I take good care of cleaning, separating, and dosing everything correctly.
-
Are your products vegan, eco-friendly, and cruelty-free?
Yes! Cruelty-free and eco-friendly are two of my big priorities! Every ingredient is as local as possible. I get my essential oils from small shops based in Prague (where I study) or Luxembourg (my home country), depending where I’m located at that moment. My carrier oils come from a small German business that is aligned with the same values as mine.
-
How long do your products last (shelf life)?
My products typically have a shelf life of 12 months +, if stored correctly. To ensure optimal freshness and potency, I recommend keeping your oils in a cool, dry place away from direct sunlight and heat.
Thanks to the amber-colored bottles and the addition of vitamin E, your oils are better protected from oxidation. Just be sure to always close the cap tightly after use and avoid touching the dropper directly to your skin to maintain product integrity.
If you ever notice a change in smell, texture, or color, it’s best to discontinue use, though that’s rare with proper care!
-
Can I request a custom oil without certain ingredients?
Depending on the reason and request. If you have a specific allergy (nut allergy, for example), don’t hesitate to contact me, and I will make sure to adapt the formula. If you have a special request, you can always ask, but I cannot promise to carry it out.
-
Are your products safe for sensitive skin, children, or during pregnancy?
Normally, without a problem. As every ingredient is carefully selected to ensure it is organic and clean, nothing contains any toxins. No formula contains harmful or harsh materials, but is plain and simple.
Of course, make sure to check the ingredients for any allergy you could have. For children, always be careful they don’t eat the product.
-
What should I do if my package arrives damaged?
Of course, reach out to me ASAP! Make sure to include a picture, for proof, and I will send you a replacement.